COMMUNICATIONS · MASHEEV
Masheev answers your phone from day one: no training period. Calls, WhatsApp, SMS, Instagram DMs and Google reviews in one operator surface. Books in 23 languages, and hands off to a human without re-asking the question.
Tonight · the phone lineanswered in 0 rings
Inbound · 7:42 PM · Mara
“Hi, can we move our table for four from 7:30 to 8?”
Masheev · automatic
Moved Mara’s party of 4 to 8:00 PM. Pinged the host stand. Confirmation text sent.
SMS · to Mara · 7:43 PM
“Done! Your table for 4 is now at 8:00 PM tonight. Reply here if plans change.”
What changes
Masheev answers the first ring, books or modifies a reservation, and transfers to the host only when it matters. The phone stops being a tax on dinner service.
Inbound messages get a same-minute reply with rich media: the menu, hours, the parking note. The host stand sees only the ones that need a human.
Google reviews and Instagram DMs surface in the same inbox as calls and WhatsApp. Drafted replies in your house voice; the GM commits the send.
What it does
Anchor capability
Picks up on the first ring. Checks the live reservations calendar. Books, modifies, cancels, answers menu and hours questions, and transfers to a human when the call needs one, with the transcript already in front of the host.
Masheev answers and books in 23 languages, end to end. The caller never hears “please hold for an English-speaking colleague.”
One inbox
Voice transcripts, WhatsApp threads, SMS, Instagram DMs and Google reviews live in the same inbox. Filter by channel, by status, by host owner. Threads merge across channels on the same diner.
Inbox · this evening14 conversations
Hand-off
When a host takes a transfer, the screen already shows the caller, their last visit, the in-progress transcript and the original language. No 'sorry, can you say that again?' opener.
Hand-off · Phone · 19:14
Caller wants a 12-top for next Saturday. Group events route to the GM.
Reviews
Google reviews come into the same inbox. Drafts arrive in your configured tone (warm-brief, warm-expansive, or formal). The GM reads, edits a word, and sends.
Google review · 4 stars · Anya
“Food was excellent. Wait at the door was a touch long for our reservation time.”
Drafted reply: “Anya, thank you for coming back. The 7:30 wait was on us; we’d like to make it right next time. Sam, GM”
Voice configuration
Cover charges, corkage, the allergen line, ‘groups over eight always to the GM’: set once. The voice agent and the chat replies follow the same rulebook every time.
Coverage
Out-of-hours, mid-rush, or on a holiday, every channel gets a same-minute response. Operators stay focused on the floor; the phone tag is over.
See the AI surfaceInbox · this evening14 conversations
Friday, service in full
A WhatsApp question about vegetarian options, an SMS confirming Saturday, a call that needs the GM for a 12-top, and last week's Google review all land in the same inbox within the same ten minutes. Masheev answers what it can, drafts what needs a human touch, and the host clears the queue between courses instead of chasing five apps.
Channels & integrations
Voice on your existing phone number. WhatsApp Business. SMS with per-country compliance. Instagram DMs and Google reviews in pilot. The whole inbox sits next to your reservations book and POS.
By the numbers
Languages
23
Languages Masheev answers, books and modifies in, on the phone.
Inbox
1
Surface for voice, WhatsApp, SMS, DMs and reviews.
Availability
99.5%
Platform availability commitment, so the inbox keeps working.
Trial
30 days
Full access to the inbox, no card required.
Honest answers
The questions every operator asks before turning the phone over. Talk to us for the specifics.
Turn Masheev on for inbound calls this week. WhatsApp and SMS follow when the team trusts the pattern.